Política de reembolso
Return & Refund Policy
At Alune Store, we want you to feel completely confident with your purchase.
If something doesn’t feel right, we’re here to help.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- With proof of purchase or order confirmation
To start a return, contact us at:
📩 alunestore@use.startmail.com
Once your request is approved, we’ll provide:
- Return instructions
- The return address
- A return shipping label (if applicable)
Please note: returns sent without contacting us first will not be accepted.
Damaged or Incorrect Orders
Please inspect your order once it arrives.
If your item arrives:
- damaged
- defective
- or incorrect
contact us immediately at alunestore@use.startmail.com with photos of the issue so we can make it right as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
- Personalized or custom-made products
- Beauty or personal care items
- Gift cards
- Final sale items
If you’re unsure whether your item qualifies, feel free to contact us before requesting a return.
Exchanges
The fastest way to exchange an item is:
- Request a return for your current item
- Place a new order once the return is approved
This helps avoid delays and ensures faster processing.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must remain:
- unused
- in original packaging
- and include proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you about the approval status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at: