Política de envío

Shipping Policy

At Alune Store, we know you’re excited to receive your order… and we work hard to get it to you as quickly as possible.


Processing Time

All orders are processed within 1–2 business days after your purchase is confirmed.

Once your order has been processed, you’ll receive a shipping confirmation email with tracking information.


Shipping Time

Estimated delivery time:

🚚 5–8 business days

Please note that shipping times may vary slightly depending on:

  • your location
  • carrier delays
  • holidays or high-demand periods

Tracking Your Order

Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time.

If you don’t receive tracking information within a few days, contact us at:

📩 alunestore@use.startmail.com


Delays

While we do our best to ensure fast delivery, occasional delays may happen due to:

  • customs processing
  • weather conditions
  • carrier issues
  • high shipping demand

We appreciate your patience and understanding.


Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Alune Store is not responsible for packages lost or delayed due to incorrect shipping information provided at checkout.


Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, contact us immediately at:

📩 alunestore@use.startmail.com

We’ll do our best to help resolve the issue as quickly as possible.